Version 15 January 2026
Article 1. Definitions
1.1 Company:
Sakura Japanese Head Spa & Beauty, established at Lorentzplein 43a, 1171 BB Badhoevedorp, the Netherlands, registered with the Dutch Chamber of Commerce under number 88932974, hereinafter referred to as “Sakura” or the “Company”.
1.2 Client: Any natural or legal person acting in the course of its trade, business or profession and purchasing a Course, Product, Partner Package and/or License from the Company. These General Terms and Conditions apply exclusively to business customers (B2B) and not to consumers.
1.3 Course: A standalone education, training or workshop provided individually or in small groups, either at the Company’s premises or online.
1.4 Product: Any physical item sold by the Company, including the Head Spa Bed and related parts or accessories.
1.5 Head Spa Bed: A professionally designed treatment bed with an integrated wash basin, including accessories and components, intended exclusively for professional business use.
1.6 Partner Package (also referred to as Training Package):
The comprehensive concept composed by Sakura as described in the Partner Agreement, consisting of training, tools, documentation and a mandatory annual License, optionally supplemented by the delivery of one or more Head Spa Beds and/or other Products, as agreed in writing.
1.7 License: The annual, non-exclusive and non-transferable right to use the methods, protocols, materials, certificates and the Sakura Japanese Head Spa brand name developed by Sakura, including access to training and support, provided that the License remains valid and fully paid.
Article 2. Applicability
2.1 These General Terms and Conditions apply to all offers, order confirmations, and agreements between Sakura and the Client relating to Courses, Products, Partner Packages, and Licences.
2.2 By booking or purchasing a service or product, the Client declares that it agrees to these General Terms and Conditions.
2.3 These General Terms and Conditions apply exclusively to business-to-business (B2B) transactions. Consumer law, including the right of withdrawal and statutory warranty periods applicable to consumers, does not apply.
2.4 Order of precedence:
2.5 No exclusivity is granted to the Client unless expressly agreed in writing.
Article 3. Cancellation and Cancellation Fees
3.1 Courses (in-salon or online)
a. Cancellation or rescheduling free of charge is only possible by e-mail up to seventy-two (72) hours prior to commencement.
b. In the event of cancellation between seventy-two (72) and twenty-four (24) hours prior to the course date, twenty-five percent (25%) of the course fee or the full deposit will be charged.
c. In the event of cancellation within twenty-four (24) hours prior to commencement or in the event of a no-show, the full course fee is due.
d. If the Client is unable to attend the course due to circumstances attributable to the Client (such as failure to provide a model or non-payment), the same conditions apply and no refund will be granted.
e. Online Courses are non-refundable. Upon purchase, the Client receives immediate access and any right of cancellation or refund lapses.
f. Sakura reserves the right to reschedule a course in the event of force majeure (such as illness, technical issues, or an insufficient number of participants). In such case, a new date will be offered without any right to a refund or compensation.
3.2 Partner Package
a. Cancellation is only possible within five (5) calendar days after signing the agreement, provided that Sakura has not yet proceeded with the ordering, reservation, and/or customization of (parts of) the Partner Package.
b. Once the agreement has been signed and the deposit has been received by Sakura, cancellation is no longer possible, regardless of whether (parts of) the Partner Package have already been ordered or customized. In such case, the full agreed amount remains payable and immediately due.
c. If the Client wishes to terminate the agreement after signing, or fails to pay the deposit within the period referred to in Article 4.3(a), and Sakura terminates the agreement for that reason, the Client shall owe Sakura an immediately due contractual penalty of EUR 5,000. The Parties expressly acknowledge this amount as a reasonable compensation for costs incurred and reserved, without prejudice to Sakura’s right to claim additional damages.
Article 4. Payments and deposits
4.1 General
a. All prices are exclusive of VAT, import duties, local levies, transport costs, and insurance costs.
b. VAT is applied in accordance with applicable Dutch legislation and EU regulations. The Client is responsible for any local taxes, duties, and import charges.
c. In the event of late payment, statutory commercial interest (pursuant to Article 6:119a of the Dutch Civil Code) shall be due from the due date.
d. Any extrajudicial collection costs shall be borne by the Client.
e. The Client is not entitled to suspend or set off any payment obligations.
f. Retention of title: All delivered Products shall remain the property of Sakura until the Client has fully complied with all payment obligations under the agreement, including the principal amount, any accrued interest, and (collection) costs.
4.2 Course
a. Upon registration, a deposit must be paid within five (5) days after registration.
b. The remaining balance must be paid no later than forty-eight (48) hours prior to commencement (or in cash at commencement). Participation is not permitted without full payment.
c. Online Courses must be paid in full in advance.
4.3 Partner Package
a. A deposit of fifty percent (50%) must be paid within seven (7) days after signing the agreement. The deposit is non-refundable.
b. The remaining fifty percent (50%) shall be invoiced prior to delivery and must be paid in full no later than upon delivery.
c. Sakura is entitled to suspend delivery and/or Training for as long as all amounts due have not been paid in full, without any liability.
d. All payments shall be made in euros (EUR).
e. Invoices will be sent electronically.
f. In the event of default, Sakura is entitled to terminate the agreement without any obligation to refund payments already made.
g. Any costs resulting from rescheduling due to the Client’s negligence shall be borne entirely by the Client.
Article 5. Head Spa Bed – Delivery, Returns & Warranty
5.1 Delivery
a. Estimated delivery time: 2–3 months after full payment (indicative).
b. Delivery is made to the front door; assembly or installation is not included and is not the responsibility of Sakura.
c. The Client must be present to receive the delivery; any additional delivery costs due to absence will be charged to the Client.
d. For international deliveries, all import duties, taxes, and insurance costs are borne by the Client.
e. The delivery period commences only after full payment has been received and specifications have been confirmed.
f. If Incoterms® 2020 or other delivery terms (e.g. DAP) have been agreed upon in writing, such terms shall prevail over the provisions of this article.
5.2 Returns Policy
a. Head Spa Beds are intended exclusively for business customers; the right of withdrawal is excluded.
b. Orders cannot be cancelled or returned.
c. Returns are only permitted in the event of demonstrable manufacturing defects or transport damage, subject to prior written approval.
d. Returned items must be unused and in their original packaging; all return costs shall be borne by the Client.
e. Custom-made orders are never eligible for return.
5.3 Warranty
a. Risk transfers to the Client upon delivery.
b. Visible damage must be reported within forty-eight (48) hours; hidden defects must be reported within five (5) business days.
c. Warranty periods: two (2) years on the frame/structure; one (1) year on parts subject to wear and tear.
d. The warranty shall lapse in the event of improper use, damage, modifications, improper maintenance, or after expiration of the periods referred to in subsections b and c.
e. In the event of a valid warranty claim, Sakura will arrange for repair or replacement; transport costs shall in principle be borne by the Client.
f. After expiration of the warranty period, any right to free repair shall lapse. Consequential damages and loss of profits are excluded.
5.4 Regulatory Compliance, Installation and Use
a. The Client is solely responsible for the proper installation, connection, use, and maintenance of the Products, as well as for compliance with all applicable laws, regulations, standards, and safety requirements in the country of use. Sakura does not provide legal or compliance advice and shall not be liable for any non-compliance by the Client.
Article 6. Partner Package – Implementation & License
6.1 Applicability
This article applies to every Client who purchases a Partner Package.
6.2 Contents
The Partner Package includes the deliveries and services as agreed upon. Excluded are: hair products, towels, and a tablet (for the scalp scan). Connection to water supply, drainage, and electricity must be arranged by the Client.
6.3 License
a. The License is non-exclusive, non-transferable, and strictly location-based. The License applies solely to the location(s) specified in the agreement and may not be used at other locations without prior written consent from Sakura.
b. All intellectual property rights remain the property of Sakura.
c. Without prior written consent, the Client may not copy, distribute, or sublicense any materials.
d. In the event of non-payment, the License may be suspended or terminated.
e. Upon termination, all usage rights shall lapse and all brand and marketing materials must be removed within forty-eight (48) hours.
f. Registration of the trademark, trade name, domain name, social media handle, or any confusingly similar variation thereof, by the Client or any third party acting on its behalf, is strictly prohibited.
g. Any violation shall result in a contractual penalty of EUR 10,000 per violation plus EUR 500 for each day the violation continues, which penalty is not subject to judicial mitigation, without prejudice to Sakura’s right to claim additional damages without prior notice of default.
h. Performing treatments, using protocols, certificates, marketing materials, and the Sakura Japanese Head Spa brand name without a valid and fully paid License is not permitted.
6.4 On-Site Training
a. Training shall take place after proper installation of the Head Spa Beds.
b. If the required conditions are not met, Sakura is entitled to reschedule the training at the Client’s expense.
c. The Client shall provide a suitable space and the necessary facilities.
d. In the event of unsafe conditions, the trainer is entitled to terminate the training without any right to refund.
e. The hotel shall provide complimentary accommodation and meals for two trainers during the training period
6.5 Certification
Any certificates issued by Sakura confirm only participation in and completion of a training. These certificates do not constitute a government-recognized, accredited, or legally regulated qualification and do not confer any professional rights.
6.6 Support & Updates
Support provided under the License is limited exclusively to the support services offered by Sakura as described in the Partner Agreement. Sakura is not obliged to provide additional guidance, consultancy, or customized services unless expressly agreed upon in writing.
Article 7. Liability
7.1 Sakura shall not be liable for any damage or personal injury, except where such damage results from willful misconduct or gross negligence.
7.2 Sakura shall not be liable for damage caused by improper use, installation, or maintenance.
7.3 Sakura’s liability is limited to the invoice amount paid by the Client.
7.4 The Client is required to maintain adequate liability insurance.
7.5 The Client irrevocably and unconditionally indemnifies Sakura against all third-party claims arising from the use or performance of the Products and/or services.
Article 8. Complaints
8.1 The Client must inspect delivered Products and performed services immediately upon delivery or performance.
8.2 Complaints regarding visible defects, damage, or inaccuracies must be reported in writing (by email) no later than forty-eight (48) hours after delivery.
8.3 Complaints regarding non-visible defects must be reported in writing no later than seven (7) days after discovery.
8.4 The Partner Package shall be deemed accepted upon delivery and/or use, unless the Client reports in writing and with substantiation, within seven (7) days after delivery, a defect that materially prevents normal and safe use.
8.5 Defects that do not materially prevent normal and safe use do not suspend acceptance.
8.6 In the absence of timely notification, the delivery/service shall be deemed accepted and any right to repair, replacement, or compensation shall lapse, subject to mandatory law.
Article 9. Intellectual Property & Publicity
9.1 During trainings or courses, photos and/or videos may be taken for promotional purposes.
9.2 Any objections to this must be submitted in writing in advance.
9.3 All rights to the brand, protocols, materials, and marketing content are vested exclusively in Sakura.
9.4 Use of the brand name or visual materials outside the scope of the License requires prior written consent from Sakura.
9.5 Any violation of this article shall result in a contractual penalty of EUR 10,000 per violation, which shall not be subject to judicial mitigation.
9.6 It is prohibited to copy, translate, sell, or use course materials, in whole or in part, for the purpose of providing the Client’s own trainings.
9.7 Violation of clause 9.6 shall result in a contractual penalty of EUR 25,000 per violation, plus EUR 1,000 for each day the violation continues, without prejudice to Sakura’s right to claim additional damages and without prior notice of default.
Article 10. Commercial Results (ROI)
All revenue or ROI examples provided by Sakura are indicative only and no guarantee of results is given.
Article 11. Force Majeure
11.1 Force majeure includes all circumstances beyond Sakura’s control, such as natural disasters, pandemics, war, governmental measures, IT failures, and transportation disruptions.
11.2 In the event of force majeure, Sakura shall not be liable for any damages and shall be entitled to suspend its obligations. If the force majeure situation lasts longer than sixty (60) days, either party may terminate the agreement in writing.
11.3 Any services already performed shall remain payable.
11.4 Upon termination due to force majeure, no refund shall be made for services already provided.
11.5 The party invoking force majeure shall notify the other party in writing and take reasonable measures to limit the consequences.
Article 12. Limitations Periods, Suspension & Termination
12.1 Any claims shall lapse one (1) year after they arise, unless submitted in writing at an earlier stage.
12.2 Sakura is entitled to suspend or terminate performance in the event of non-payment, infringement of intellectual property rights, or bankruptcy. Upon termination, all rights of use shall immediately lapse.
12.3 Sakura is entitled to terminate or suspend the agreement, in whole or in part, with immediate effect if the Client:
a. is in default of payment;
b. infringes intellectual property rights or license conditions;
c. acts in breach of the Partner Agreement;
d. applies for bankruptcy, suspension of payments, or liquidation.
Upon termination, all rights of use shall lapse and the Client must immediately cease all use of the brand, materials, and protocols.
Article 13. Final Provisions
13.1 Sakura may unilaterally amend these terms and conditions; the amended version shall apply after notification.
13.2 Dutch law shall apply exclusively to these terms and conditions; the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
13.3 Any disputes shall be submitted to the competent court in Amsterdam, the Netherlands.
13.4 In the event of interpretation differences, the Dutch version shall prevail.
13.5 The Client’s rights and obligations may not be assigned or transferred without prior written consent.
13.6 If any provision is held to be null or void, the remaining provisions shall remain in full force and effect.
13.7 The term “in writing” shall also include email, provided that the origin can be verified.
13.8 If the Client is established outside the Netherlands, Dutch law shall remain fully applicable and the Client shall be solely responsible for compliance with local laws and regulations, permits, and certification requirements.
Contact information:
Sakura Japanese Head Spa & Beauty
E-mail: info@sakurajapaneseheadspa.nl
Phone: +31 (0)6 42700075
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